Quick answers about ordering flags, custom projects, shipping and returns. Still need help? Call 847-895-3426 or contact our family.
1. Are your flags made in America?
We are committed to American-made products. Country of origin varies by item, so check the individual product information or contact us to confirm the specific flag, size or accessory before ordering. If American manufacture is required, tell us in your quote request. Learn why American-made matters to us.
2. What size flag should I order?
The right size depends on your pole, mounting arrangement and available space. Send us your pole height, current flag size if known, and a photo or description of the display. We can help you review the options before you buy.
3. Can I order a custom flag with my logo?
Yes. Tell us the size, quantity, intended use, delivery ZIP code and needed-by date. Email your artwork to theflaglady@gmail.com. We will review requirements, pricing and delivery timing with you before you order. Explore custom flags.
4. Do you offer quotes for larger orders?
Yes. We can prepare a personalized quote for larger quantities, custom products or special requirements. Include the product or SKU, size, material, quantity, delivery ZIP code and required date. Request a quote. Submitting a request does not place an order.
5. Can my business submit a purchase order?
Approved business accounts may submit purchase orders under their established terms. Contact us before ordering to apply for an account. Payment terms require approval, and submitting a PO does not automatically establish credit. Standard website orders are paid at checkout. Read about business ordering.
6. How much does shipping cost?
Shipping depends on package weight, dimensions and delivery destination. A $9.95 handling fee is added to the shipping charge. The total is shown at checkout before payment. For orders requiring a quote, send us the product or SKU, quantity and ZIP code. Shipping information.
7. When will my order arrive?
Timing depends on product availability and the shipping service selected. Some products ship from our inventory and others directly from suppliers. If you need an order for an event or specific date, contact us before ordering so we can review availability and delivery options.
8. What is your return policy?
Unused, non-custom products may be returned within 30 days of receipt. A 20% restocking fee applies. Custom products are not eligible for returns. Please contact us for return instructions. Read our return policy.
9. Why do some products require a quote?
Custom work, larger quantities, flagpoles and products with special shipping requirements may need an individual review. Send us the product details and delivery ZIP code so we can confirm pricing and shipping before you order.
10. How do I contact The Flag Lady?
Call 847-895-3426 or email theflaglady@gmail.com. Customer service hours are Monday–Friday, 8 a.m.–5 p.m. Central Time. We are based in Elk Grove Village, Illinois.