Frequently Asked Questions

Yes. We can prepare a personalized quote for larger quantities, custom products or special requirements. Include the product or SKU, size, material, quantity, delivery ZIP code and required date. Request a quote. Submitting a request does not place an order.

Approved business accounts may submit purchase orders under their established terms. Contact us before ordering to apply for an account. Payment terms require approval, and submitting a PO does not automatically establish credit. Standard website orders are paid at checkout. Read about business ordering.

Custom work, larger quantities, flagpoles and products with special shipping requirements may need an individual review. Send us the product details and delivery ZIP code so we can confirm pricing and shipping before you order.

Standard parcel shipping is calculated at checkout, including a $4.95 handling adjustment. Oversized, freight and items with unverified shipping weights require a quote. The total is confirmed before payment. Shipping information.

Orders usually ship within 3–7 business days. This is processing time before carrier transit, not a guaranteed arrival date. Custom-order production and delivery timing are confirmed with your quote. Timing depends on product availability and the shipping service selected. Some products ship from our inventory and others directly from suppliers. If you need an order for an event or specific date, contact us before ordering so we can review availability and delivery options.

Unused, non-custom products may be returned within 30 days of receipt. We do not charge a restocking fee. Custom products are not eligible for returns. Please contact us for return instructions. Read our return policy.

We are committed to American-made products. Country of origin varies by item, so check the individual product information or contact us to confirm the specific flag, size or accessory before ordering. If American manufacture is required, tell us in your quote request. Learn why American-made matters to us.

The right size depends on your pole, mounting arrangement and available space. Send us your pole height, current flag size if known, and a photo or description of the display. We can help you review the options before you buy. Use our size, material and attachment guide.

Yes. Tell us the size, quantity, intended use, delivery ZIP code and needed-by date. Email your artwork to TheFlagLady@FlagLady.com. We will review requirements, pricing and delivery timing with you before you order. Explore custom flags.

Call 847-895-3426 or email TheFlagLady@FlagLady.com. Customer service hours are Monday–Friday, 8 a.m.–5 p.m. Central Time. We are based in Elk Grove Village, Illinois.

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Visit The Flag Lady Corp. Learning Center for our calendar, weekly tips and monthly flag spotlight. Our care and etiquette guide covers display basics and flagpole checks.